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Thank you for choosing Sierra Tel Internet. We look forward to providing you with fast, dependable Internet Service. All of our Customers need to agree to our terms and conditions before their account is fully enabled and before using our Services. If you are authorizing someone else to order service on your telephone number, you will need to complete a DSL Permission form and return it to STI.

Sierra Tel Internet Local Internet Access
Terms & Conditions


Updated: 1-7-13

Sierra Tel Internet (Company), affiliated with Sierra Telephone Company, Inc. (Sierra), offers Internet access to Customers in accordance with the following terms and conditions. By using Company's Internet Services, Customer accepts and agrees to these terms and conditions and further agrees to abide by the terms and conditions of Service as prescribed by the Company from time to time.

BY USING SIERRA TEL INTERNET SERVICES YOU AGREE TO ALL OF THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU SHOULD IMMEDIATELY END YOUR USE OF COMPANY'S INTERNET SERVICES AND COMPANY SOFTWARE AND NOTIFY THE COMPANY'S CUSTOMER SERVICE DEPARTMENT TO CLOSE YOUR ACCOUNT. YOU SHOULD RETURN OR DESTROY ALL COPIES OF SOFTWARE PROVIDED BY THE COMPANY INCLUDING THIRD PARTY SOFTWARE DISTRIBUTED BY THE COMPANY. COMPANY MAY CHANGE THESE GUIDELINES AND/OR THE TERMS AND CONDITIONS OF THIS AGREEMENT AT ANY TIME, WITHOUT NOTICE, AND SUCH CHANGES SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT. YOU AGREE TO REVIEW THESE GUIDELINES AND THE TERMS AND CONDITIONS OF SERVICE PERIODICALLY TO BE AWARE OF SUCH CHANGES. YOUR CONTINUED USE OF COMPANY'S SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT. IF ANY CHANGE TO THIS AGREEMENT IS NOT ACCEPTABLE TO YOU, YOU AGREE TO TERMINATE YOUR USE OF THE COMPANY'S SERVICES AND YOUR SUBSCRIPTION BY NOTIFYING THE COMPANY'S CUSTOMER SERVICE DEPARTMENT. "SERVICES" REFERS TO ALL SERVICES AND EQUIPMENT PROVIDED BY OR THROUGH COMPANY, INCLUDING WITHOUT LIMITATION INTERNET ACCESS AND THE LICENSING OF COMPANY OR THIRD PARTY SOFTWARE.

Section 1: Network Management Practices

  1. STI does not participate in any traffic shaping, filtering, or prioritization schemes that would unreasonably discriminate the transmission of lawful network traffic. Likewise, STI does not block lawful content, ports, applications, services, or non-harmful devices (subject to reasonable network management). Traffic information is not stored, provided to any third parties, or used by STI for non-network management purposes. Exception: As an anti-spam practice, STI does require that all outbound email traffic (SMTP Port 25) originating from STI network addresses be routed through an approved STI mail server. Outbound email traffic not routed through an approved STI email server is blocked. This is a standard industry practice and in no way affects the performance of the network. Email Virus filtering is applied to all inbound and outbound email. This filtering cannot be turned off. Email spam filtering is applied to all inbound and outbound email. Inbound spam filters can be bypassed in the user control panel.
  2. STI currently provides no specialized services that impact the performance of the network.
  3. STI only provides technical support for STI approved DSL Routers on the STI DSL network. Currently these modems are limited to Zyxel models: 660H-D1, 660H-61, 660HW-D1, 660HN-51, and 660R-D1. Customers connecting unsupported devices must provide their own support, and may be subject to removing said devices if they are deemed harmful to the network. Information required to connect an unsupported device will be provided to the customer upon request.
  4. Users may attach devices behind their STI issued routers for the transmission and receipt of lawful network traffic to include (but not be limited to) voice, video, and other types of data services.
  5. Latency on the STI network is, on average, 25-100ms. The STI network is suitable for real-time and/or time sensitive applications including (but not limited to) voice and video streaming.
  6. For any issues regarding service please email support@sti.net or phone STI Technical Support at 559-683-46110 or 209-966-3636.
  7. For questions regarding STI's conformance to Net Neutrality rules, please email marketing@sti.net.

Section 2: Broadband Performance Characteristics

  1. Basic DSL
    This is our basic package. It is great for surfing the web, on-line shopping and banking, and sending emails with attachments. Downloading large files like movies and music is a breeze. It easily handles voice applications, as well as 1 stream of SD video. While actual speeds vary (depending on line conditions and distance), users can typically expect download speeds of 2Mbps to 3Mbps.
  2. Standard DSL
    This package is very fast. It does everything our Basic package does, and more. It excels at online gaming, and works well for people who work from home or connect to work through a VPN.  It handles downloading large files like movies and music very quickly. It easily handles voice applications, as well as 2 streams of SD video, or 1 stream of HD video. It is also superb for households who connect simultaneously with two or more computers. While actual speeds vary (depending on line conditions and distance), users can typically expect download speeds of 3Mbps to 5Mbps.
  3. Basic Plus DSL
    All the features of the Basic service with twice the upload speed.
  4. Standard Plus DSL
    All the features of the Standard service with twice the upload speed.
  5. Premium DSL
    This is our fastest DSL package. It does everything our standard package does, and more. It excels at online gaming, and works well for people who work from home or connect to work through a VPN. It downloads large files like movies and music very quickly. It easily handles voice applications, as well as up to 4 streams of SD video, or 2 streams of HD video. It is also superb for households and businesses who connect simultaneously with multiple computers. While actual speeds vary (depending on line conditions and distance), users can typically expect download speeds of 10Mbps to 12Mbps. It also has the same fast upload speed as our "Plus" packages.
  6. Please see our DSL product page for pricing options.

Section 3: Promise to Pay

  1. Internet Services are billed in advance on a monthly pro-rated basis. STI will apply these charges to the Customer's current Billing Method according to the rules applicable to each specific Billing Method (please see section 1.1 for a full explanation of Billing Methods). Failure to pay for Internet service charges according to the rules for the applicable Billing Method will result in a non-payment disconnection of Internet services.
  2. Company reserves the right to suspend or terminate Customer's account and Services, without further notice, upon Customer's transition into non-payment status. Such suspension or termination of Services does not relieve Customer of the obligation to pay all of the Customer's account charges.
  3. Customers who enter non-payment status three or more times within the previous 12 month period will be required to change their Billing Method to pre-pay for continued Internet service. Company reserves the right to discontinue Customer's service permanently if a Customer using prepay billing method enters non-payment status.
  4. Should customer be disconnected due to non-payment, a $9.95 reconnect fee will apply.
  5. Should Customer disconnect DSL or the phone number that DSL is installed on (for voluntary or non-payment reasons) within the first 6 months of service, a $25.00 Early Termination fee will apply and the 6 month early termination term will be re-set.
  6. Should Customer relocate DSL within the first 6 months of service, a $25.00 Early Termination fee will apply and the 6 month early termination term will be re-set.
  7. Should Customer change the phone number that DSL service resides on, a $30.00 phone line change fee will apply.
  8. In the event of account delinquency, Customer agrees to pay Company its reasonable expenses, including attorneys' and collection agency fees incurred in enforcing its rights under this Agreement. A reinstatement fee (equal to the setup fee) for the service will also apply.
  9. Customers who pay by credit/debit card authorize STI to charge Customer's account on a monthly basis. Credit/debit card accounts are typically debited during the first day of each month. Customers who have credit/debit cards expire (or who have other account discrepancies) will have a notification sent to their email of record.
    Customers are responsible for insuring their email of record (the email contact that STI has on file for Customer) is accurate. Credit/ debit card accounts with discrepancies will be shut down until the discrepancy is resolved by the Customer. Customers with expired credit/debit card accounts, or other account discrepancies are responsible for contacting STI to resolve said discrepancy. STI will not be held responsible for nonsufficient fund (NSF) charges applied to Customer's credit/debit card or checking account.

Section 3.1: Billing Methods

  1. All Customer accounts will be assigned a default method of payment called the Billing Method. Unless previously arranged, all recurring Internet Service charges and non-recurring fees will be applied to the Customer's current Billing Method. The selection of the Billing Method will be determined exclusively by STI with the agreement of the Customer. Not all Billing Methods are available to all customers.
  2. Each Billing Method has unique requirements, and is subject to the possibility of non-payment disconnections according to their own rules as follows:
    1. Sierra Telephone Invoice - Customers with Sierra Telephone services may elect to have Internet charges added to their monthly phone bill. STI will require that the customer provides a valid Sierra Telephone phone number and that the Customer is an authorized party on the phone number so identified. If the customer fails to pay their Sierra Telephone bill in a timely manner, all Internet Services will be disabled. This action will constitute a non-payment disconnection for this billing method.
    2. Credit Card - Using this payment method, the Internet charges are applied directly to the customer's credit card of record. Monthly charges are typically applied during the first day of the month. The customer must supply STI with a valid credit or debit card account number, a valid expiration date, a valid cvc, and the name of the card holder. The customer implicitly authorizes the use of this card by the act of providing Company this information. If the customer also has Sierra Telephone service, and fails to pay their Sierra Telephone bill in a timely manner, all Internet Services will also be disabled. This action will constitute a non-payment disconnection for this billing method.?If charges against this card are declined, an Company will attempt to contact customer, and a ten (10) day grace period will begin. At the end of the grace period, if there are still unpaid balances, then all Internet services will be disabled. This will place the Customer in non-payment disconnection status.
    3. Prepay - Customers may establish and maintain a prepaid Internet Service balance using either Check/Money Order or payment via a Credit/Debit card. All charges applied to the account will reduce the prepaid balance. Any unapplied prepaid balance will be refunded to the customer upon cancellation of service after all applicable fees are applied. The customer will be notified via email when the prepaid balance falls below the level required to pay for one month of Internet services at the current estimated monthly rate. This is the only notice that the customer will receive. In the event that the prepaid balance is exhausted, all Internet services will be disabled and the customer will be placed in non-payment disconnect status.

Section 4: Customer Use

  1. Company's Internet access Service may only be used for lawful purposes. Spam, unsolicited messages, and any other form of harassment will not be permitted for any reason. Transmission of any material in violation of any federal or state regulation is prohibited. Company reserves the right to terminate Customer's account without notification in response to the above-mentioned violations.
  2. Security probing or security breaking tools are not allowed on any Company-owned systems.
  3. Use of robots or any automated software or device to initiate an unattended connection to Company or to maintain an open, unattended connection to Company is not allowed.
  4. "Unlimited Access" pertains to attended connections only. A 20-minute inactivity timeout will be set on Standard and Premium dial-up accounts.
  5. Customers accessing the Internet through simultaneous dial up connections are required to purchase additional dial up accounts for each simultaneous connection.
  6. Although Company offers unlimited access, those users connected longer than 10 hours will be disconnected. Customers may re-dial and connect to Company's Services immediately upon disconnection. Customers requiring connections longer than 10 hours should call Company to upgrade to a dedicated dial-in account.
  7. Customer may not re-transmit, re-route, re-direct, or re-sell internet Access by any means, or for any reason. Internet Access is for Customer use only. Customer is prohibited from re-directing or broadcasting Internet access whether via wire-line or wirelessly for any use other than Customers own use. Wireless access points used by Customer must be locked down such that no other person or entity can gain Internet access through Customer's wireless access point. Customer wireless access points for public use must be configured with open DNS. Please contact STI technical support for details. Customers not adhering to this policy will have their Internet account shut down immediately.
  8. Customers with computers infected with viruses, trojans, mailers, or other malicious code causing a surplus of network traffic will be placed on "limited access." All Customers placed on limited access are restricted to using webmail for sending email.
  9. News Group access is limited to 10 gigabyte of traffic per month. Customers who require more than the 10 gigabyte limit are encouraged to purchase their own News Group account from a third party News Group provider.

Section 5: Email

  1. Items in the Deleted Items folder will be deleted every 7 days. For this reason, Company recommends that Customer download mail to Customer PC, rather than saving mail on Company server.
  2. Customers subscribing to Company's Junk Email elimination system agree that all junk mail older than 7 days will be deleted from the Company system.
  3. Company will use Company email system to correspond with Customer from time to time. For this reason, it is important that Customer check their email on Company system on a regular basis.
  4. Customer email accounts are limited to ten (10) megabytes of storage on Company email server.
  5. Customer email older than 45 days will be purged from Company's mail server. Customer is fully responsible for downloading or saving any customer email older than 45 days.
  6. Company may immediately terminate any account which it determines, in its sole discretion, is transmitting or is otherwise connected with any "spam" or other unsolicited bulk email. In addition, because damages are often difficult to quantify, if actual damages cannot be reasonably calculated, then Customer agrees to pay Company liquidated damages of $5 for each piece of "spam" or unsolicited bulk email transmitted from or otherwise connected with Customer account. Otherwise Customer agrees to pay Company's actual damages to the extent such actual damages can be reasonably calculated. Customer agrees that Company may charge such damages to Customer's selected Payment Method.
  7. Customer email accounts that have not been accessed for 120 days will be purged from the Company mail server. Customer is responsible for checking email periodically to prevent Customer email account(s) from being deleted.
  8. Due to the nature of Internet mail, Company can not restore lost mail items. Customer is responsible for downloading and/or saving important mail to their local client.

Section 6: Brokering

  1. Re-selling of data space on Company servers by Customer is strictly prohibited. A website or server directory is made available to Customer with the expectation it will be used by the Customer and server space may not be re-sold to third parties without the express prior written agreement of Company.
  2. Customer agrees not to sell or redistribute Internet Services to any third party. Customer also agrees not to sell the Internet Services to any third party which in turn provides, or which could provide, Internet Services to its subscribers as an Internet provider or an Internet Services provider. Customer agrees not to route or redirect any Internet Service or data packet from Customer's site to a third party site. No network routers, switches, access servers, or hubs shall be placed on the Customer's Local Area Network with the intent to redistribute Internet Services from Customer's site.

Section 7: Confidentiality and Privacy Notice

  1. While Company will make every effort to keep the personal information of its Customers private, Customer should not consider any communications to be protected or confidential. Company cannot guarantee to keep material stored by Customer completely private, and strongly suggests that Customer encrypt Customer's email and files.

Section 8: No Control Over Content

  1. Customer acknowledges that Company exercises no control whatsoever over the content of information, products, or Services passing through Company equipment or facilities. In addition, (in accordance with the "Good Samaritan" provision of the federal Communications Decency Act, 47 U.S.C. § 230) Company is not responsible for the content of any information, products, or services passing through its network whether or not the information originated from one of Company's customers or by another third party. Acquisition or procurement of information, products, or Services through the facilities or Services of Company occurs solely at the risk of Customer; and Company expressly disclaims any responsibility for claims, losses, liability, or damages which any person or entity alleges arises from obtaining or disseminating such information, products, or Services.
  2. Company is not liable for any loss of data resulting from delays, nondeliveries, misdeliveries, or Service interruptions caused by Company or anyone else.
  3. Company does not provide virus or firewall protection to Customer. Company does not guarantee effectiveness of its email virus protection service. Customer is responsible for installing and maintaining its own virus and firewall protection. Company will not be held responsible for damage to Customer's equipment or data files due to viruses, trojan horses, or other malicious code transmitted via the Company's system.

Section 9: Limitation of Liability

  1. In no event shall Company be liable to or through Customer or anyone else for:
    1. any direct, indirect, special, incidental, exemplary, and/or extraordinary or consequential damages of any nature whatsoever even if Company has been advised of the possibility of such (including, but not limited to, lost profits, lost savings, interruption of business, or by reason of mistakes, interruptions, delays, errors, defects in Service, or faulty or misdirected transmission) suffered for any reason by Customer or anyone with respect to Customer's account or equipment;
    2. any damages, loss, or liability suffered by Customer or anyone as a result of any failure of Customer's obligations under this Agreement or applicable law or regulation, or with respect to the Customer's account; or
    3. any claim, action, or proceeding against Customer or anyone by any third party for loss, liability, or damages-any or all of which is based upon, arises out of, or is derived from or otherwise related to the use and/or access which is the subject of this Agreement. Customer's right to use Company's Services and systems is provided "as is" and "when available" and without warranty of any kind or nature, written or oral, express or implied, including without limitation the implied warranties of merchantability and of fitness for a particular purpose.
  2. This limitation of warranties was a material factor in the establishment of the fees charged for Company's Services and system and shall survive the expiration or termination of this Agreement.
  3. Customer acknowledges that Customer's use of Company's Services and systems and the Internet in general is at Customer's sole risk and no representation or warranty has been made that Company's Services and systems will be uninterrupted or error free.
  4. The Company's maximum liability to Customer or anyone using Customer's account for any and all damage, loss, or liability of any kind, including without limitation Company's negligence, shall be limited to the amount paid by Customer to Company for Internet Service charges during the six-month period preceding the claim.

Section 10: Indemnity

  1. Customer agrees to indemnify, defend, through attorneys reasonably acceptable to Company, and hold Company, its officers, agents, and employees harmless from and against any claim, damages, loss, proceeding, liability, judgment, settlement, costs, or expense (including reasonable attorneys' fees, fines, and penalties) of every kind and character suffered by Company, its officers, agents, and employees by reason of any breach or alleged breach or failure of any of the agreements, representations, duties, or obligations of Customer under this Agreement.
  2. This indemnification obligation shall survive the expiration or termination of this Agreement.
Section 11: Termination
  1. Company, without prejudice to any of its other rights or remedies, may immediately and without further notice, terminate or suspend Customer's account and Service and this Agreement for cause, and may delete all data, files, or other information stored with the Company if the use of the Customer's account, does not comply with Company's policies or the terms and conditions of Service; including, but not limited to,
    1. account delinquency or abuse or unlawful use of the Services;
    2. the use of Customer's account disrupts or, in Company's reasonable judgment, could disrupt Company's business operations; or
    3. Customer or any entity in which Customer has an interest offers products or Services that compete with products or Services offered by Company or any of its affiliates.
    4. Company may at Company's discretion deny Internet access to those Customers who use Company's network to store, post, transmit, display, or otherwise make available obscene, defamatory, trade libelous, harassing, abusive, or threatening language.
    5. Customer's Internet access may be terminated by Company without notice if Customer breaks copyright law by posting or sharing copyrighted material.
  2. In addition to the foregoing, Company may terminate this Agreement without cause, upon 30 days written notice to Customer.
Section 12: Copyright Infringement and the Digital Millennium Copyright Act
  1. STI subscribes to the safe Harbor clause of the DMCA (Digital Millenium Copyright Act of 1998).
  2. As such, STI will upon notification of copyright infringment by a copyright owner, the RIAA (Recording Industry of America) or other governing body, notify the accused subscriber of such infringement. The subscriber has 7 days to counter notify STI that the material has been identified incorrectly as copyrighted material. To be effective under this subsection, a counter notification must be a written communication provided to STI's designated agent (copyright-infringement@sti.net) that includes the following:
    1. A physical or electronic signature of the subscriber.
    2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
    3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
    4. The subscriber's name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which STI may be found, and that the subscriber will accept service of process from the person who provided notification or an agent of such person.
  3. Upon receipt of a subscriber's legitimate counter notification, STI will promptly provide the complainant with a copy of the counter notification and restore access to the material 10 days following the date that the counter notification was sent to the complainant, unless STI's designated agent is served a subpoena by the complainant. Upon receiving a subpoena, STI will remove access to the material again until otherwise advised by the complainant.
  4. Repeat copyright infringement will result in temporary account suspension, up to and including permanent account termination.
  5. Hotels, retaurants, coffee shops, trailer parks, and other business that provide public access to the Internet are not excluded from STI's copyright infringement process. Such institutions should encrypt their wireless networks, and deploy a filtering solution to prevent copyright infringement on their network.
Section 13: General
  1. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.

Section 14: Customer Age Requirement

  1. Customer represents and warrants that Customer is over 18 years of age, that Customer has read this Agreement and Customer accepts and agrees to all of the terms and conditions of Service as set forth above.

Section 15: Verify Your Local Dial-Up Access Number With Your Local Telephone Company

  1. Company is not liable for long distance telephone charges incurred by Customer.
  2. Customer is responsible for verifying that the access numbers Customer uses to connect to the Internet are local and toll-free telephone numbers.

Section 16: Services and Pricing

  1. To see Services and Pricing, please visit the STI home page and select the service from the menu. Prices are subject to change without notice.

Section 17: Obsolete

Section 18: DSL Customers Only

  1. There is no bandwidth guarantee with DSL Service. DSL speeds are delivered on a best effort basis. Subscribers who are located farthest from Telephone Company facilities will receive slower than advertised speeds. Customer may experience slower DSL speeds during periods of peak usage.
  2. Please be advised that the “always on” nature of broadband Internet connection makes Customer's equipment more susceptible to hacking activity. Company highly recommends that Customer purchase and install anti-virus and firewall protection to safeguard Customer's data and equipment against such activity.
  3. Company will charge Customer an Early Termination fee of $25.00 if Customer's DSL account is canceled or terminated for any reason, including disconnection due to non-payment or relocation, within the first 6 months of service. For setup fee information, please see the DSL page.
  4. Customer wishing to cancel DSL prior to installation date, may and must do so prior to 48 business hours of the installation time. If Customer has service or speed issues that cannot be resolved, Customer can cancel within 30 days without penalty. Early termination fees do not apply to changing DSL installation date or time. DSL Service installation typically takes 2 to 3 days; however, installation may take up to 1 week.
  5. If Customer requests DSL equipment installation services, Customer shall be subject to installation fees listed on our DSL page. Customer acknowledges and agrees that DSL installation may be performed by an independent contractor hired by Company to perform such services. Customer further acknowledges and agrees that in no event shall Company be liable to Customer or anyone else for any direct, indirect, special, incidental, exemplary, and/or extraordinary or consequential damages of any nature whatsoever suffered for any reason by Customer or anyone with respect to the acts or omissions of such independent contractor. If Customer misses a scheduled DSL Service setup appointment, Customer will be charged a $25 "missed appointment" fee.
  6. DSL equipment is either rented by Customer, or Customer owns the equipment. Customers who have been given DSL equipment by Company, now own (and are responsible for) the equipment. The DSL loaner program has been discontinued, and equipment previously loaned to Customer is now owned by Customer. Customers who purchase DSL equipment from Company, are responsible for their DSL equipment. DSL modems/routers will be replaced at no charge should the equipment fail for a warranty period of 2 years from the date of purchase. DSL equipment that does not fall under the two year warranty period can be tested by Company at Customer request. Likewise, Customer may choose to purchase replacement equipment at the current market rate. Rented equipment that has failed will be replaced at no charge.
  7. Customer agrees to Company's prices as posted on the DSL page. Prices are subject to change without notice.
  8. Customer's Internet access may be terminated by Company without notice if Customer breaks copyright law by posting or sharing copyrighted material.
  9. Company recommends that Customers who use an alarm monitoring system notify Company of such before DSL installation takes place. Company recommends a DSL splitter installation in such instances. Company will not be held liable if DSL interferes with any alarm or monitoring system for any reason. Company recommends that Customer test their alarm and/or monitoring system (with DSL running) after DSL installation has taken place.

Section 19: GigaSkyNet Customers Only

  1. There is no bandwidth guarantee with STI’s GigaSkyNet wireless service. Speeds vary depending on many conditions, such as distance to tower, radio interference, and other issues, which may not be controllable by Company. To ensure the fastest surfing and file downloading experience possible, outbound speed for residential GigaSkyNet wireless service is limited to 256Kb, while outbound speed for business GigaSkyNet wireless service is limited to 384Kb.
  2. Company shall not be responsible for any signal attenuation, signal loss, or packet loss. Additionally, Company shall have no obligation to remove or remedy obstructions such as trees, new construction, or any other transmission interference that impacts upon Customer's or Company's transmission equipment, interferes with signal transmission, or reduces the effectiveness of the wireless system.
  3. Please be advised that the “always on” nature of broadband Internet connection makes Customer's equipment more susceptible to hacking activity. Company highly recommends that Customer purchase and install anti-virus and firewall protection to safeguard Customer's data and equipment against such activity.
  4. If Customer's GigaSkyNet account is canceled or terminated for any reason, including disconnection due to non-payment, within the first 12 months of service, Customer will be charged an early termination fee. If Customer's GigaSkyNet account is disconnected due to non-payment, this will be considered cancellation and Customer will be charged an early termination fee.
  5. If Customer misses a GigaSkyNet installation appointment, Customer will be charged a "missed appointment" fee. Customer wishing to cancel wireless service prior to installation date, may and must do so prior to 48 business hours of the installation time; otherwise an early termination fee will apply. Early termination fees do not apply to date or time changes for GigaSkyNet installation.
  6. Customer owns or rents GigaSkyNet equipment: radio, lightning arrestor, cable, and antenna. If Customer rents GigaSkyNet equipment, rental pricing includes STI’s equipment insurance. If Customer owns GigaSkyNet equipment, insurance is available as an option. Equipment covered under STI’s equipment insurance policy or rental contract will be replaced at no charge. Equipment insurance covers the radio, lightning arrestor, cable, and antenna for failures such as equipment malfunction, theft, lightening, and other acts of God. GigaSkyNet equipment insurance does not cover radio reception or interference problems. Customers who own their equipment and do not have GigaSkyNet equipment insurance will be charged the current market rate for replacing failed equipment.
  7. Customer is responsible to return all rented GigaSkyNet equipment if service is cancelled or terminated for any reason. Upon cancellation/termination of Customer's account, Customer may elect to leave the antenna wire, lightening arrestor, ground wire, clamps, and antenna in place and return only the GigaSkyNet radio with its power cord (or PCI radio card) to Company in good condition. Or Customer may elect to remove all rented equipment, including, but not limited to, radio, antenna, brackets, clamps, lightening arrestor, ground wire, and return to Company in good condition; normal wear and tear accepted. If Customer does not return equipment within two weeks from service cancellation/termination, Customer will be charged the current rate for GigaSkyNet equipment.
  8. At Customer's request, a Company technician will disconnect and retrieve the rental equipment (wireless radio with its power cord or the radio card) from Customer premise for a fee. At Customer's request, a Company technician will re-point Customer's antenna or re-load Customer's software or driver for a fee. All other Wireless-related Service calls will be charged an hourly rate.
  9. Customer is responsible for the maintenance, replacement, and upgrade of Customer's personal equipment. In no event shall Company be responsible for any loss or damage to Customer's equipment (including, without limitation, damage caused by abuse, vandalism, theft, or acts of God) unless the equipment is protected under Company GSN insurance or rental program.
  10. Due to the nature of wireless Internet access, it is best suited for residential and light commercial use. For this reason, Customer operated servers of any kind are prohibited on the STI wireless network. If you wish to operate servers (email, web, file sharing, etc) on your network or in your home, STI recommends that customer purchase DSL Service.
  11. Customer's Internet access may be terminated by Company without notice if Customer breaks copyright law by posting or sharing copyrighted material.

Section 20. Redistribution of Services

  1. Redistribution Package: Redistribution services are available to business accounts only. STI reserves the right to block redistribution of STI service, if STI deems the redistribution unreasonable in scope.
  2. Commercial redistribution by Customer for resale is not permitted. Redistribution of services without prior approval of STI will result in immediate termination of service. Redistribution services may be shut down by Company at any time, and for any reason without prior notification.
  3. Customer is responsible for all abuse activity which may occur on redistributed services network. Customer will be charged the standard network labor rate for abuse investigation performed by company for abuse that takes place on redistribution services network.
Section 21: HotSpots
  1. STI HotSpots are to be used for supplemental Internet access only, and not as a primary means of Internet access. Company may at company discretion block HotSpot access to subscribers who (in Company's judgment) over-utilize company HotSpots.
Section 22: Spam and Viruses
  1. Company email virus protection is not intended to be the sole source of virus protection for Customer.
  2. Company does not warranty the effectiveness of Company email virus protection system. Due to the nature of computer virus infection and unwanted computer intrusion, Company strongly recommends that Customer purchase and install anti-virus and firewall protection software on Customer computer(s) before using Company Internet access service.
  3. Company applies anti-spam and anti-virus service to all accounts. Customer may disable anti-spam service, however, anti-virus service must remain enabled on all Customer email accounts.
  4. Company does not permit other companies to send unsolicited email to Customer, nor does Company approve of such activity.

Section 23: Web Hosting System Only (Both Dedicated and Shared)

  1. All web-hosting accounts (dedicated and shared) have outgoing file transfer limitations.
  2. Please note, additional file transfer charges may apply to web space that is included with Customer's dial-up or high-speed access account. Please visit our pricing page for additional monthly charges that may apply to your website due to monthly file transfer that surpasses the limitations set by Company.
  3. Any violation of any person's intellectual property rights, rights of privacy, rights of publicity or other personal rights is prohibited. Company is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see "Copyright Infringement Notice Information" below).
  4. Customer agrees to pay STI for domain registration fees for every renewal period that their domain is registered through STI. All Customer domains are automatically renewed on an annual basis, unless Customer's account is discontinued for any reason. If customer wishes to cancel their domain registration, they must do so at least 2 months prior to the re-registration date of their domain. All domain registration fees paid to STI are non-refundable.
  5. Spamming, whether or not it overloads the Services or disrupts Service to Company's Customers, is prohibited. The term "spamming" includes, but is not limited to, the sending of unsolicited bulk and/or commercial message over the Internet or maintaining an open SMTP policy. Company reserves the right to determine, in its sole and absolute discretion, whether email recipients were from an opt-in email list. Forging, misrepresenting, omitting, or deleting message headers, return mailing information, and/or Internet protocol addresses to conceal or misidentify the origin of a message is prohibited.
  6. Use of the Services for creating or sending Internet viruses, worms, trojan horses, or time bombs, or for pinging, flooding, or mailbombing, or engaging in denial of Service attacks is prohibited.
  7. It is also prohibited for any Customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, Service, or equipment) or conduct their business over the Internet.
  8. "Hacking" and related activities is prohibited. "Hacking" includes, but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in hacking.
  9. The export of encryption software outside of the United States and/or other acts resulting in violations of United States law relating to the export of software is prohibited.
  10. The use of the Services to store, post, display, transmit, advertise, or otherwise make available pornography and/or content of a violent nature is prohibited. In particular, Company is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.
  11. The use of the Services to engage in any activities that are determined by Company, in its sole and absolute discretion, to be illegal is prohibited. Such illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, the sale of counterfeit, stolen, or other illegal items, fraudulently charging credit cards or displaying credit card information of third parties without their consent, and failure to comply with applicable on-line privacy laws. Company will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.
  12. Use of the Services to store, post, transmit, display, or otherwise make available obscene, defamatory, trade libelous, harassing, abusive, or threatening language is prohibited.
  13. Engaging in any activity that, in Company's sole and absolute discretion, disrupts, interferes with, or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, Company's business, operations, reputation, goodwill, Customers, and/or Customer relations, or the ability of Company's customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product, or Service that is designed to or could be used to violate this Usage Policy. In addition, the failure by a Customer to cooperate with Company in correcting or preventing violations of this Usage Policy by, or that result from the activity of Customer or a customer of Customer is a violation of this Usage Policy. In general, Company does not monitor its Customers' websites or activities to determine whether they are in compliance with this Usage Policy. However, when Company becomes aware of any violation of this Usage Policy or its User Agreement, Company may take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the Services or to the Internet, and/or removing information. In addition, Company may take action against a Customer or a customer of such Customer because of the activities of such Customer. Company reserves the right to take any such action even though such action may affect other customers of the Customer.
  14. Company may disclose any information in its possession, including, without limitation, information about Customer's Internet transmissions and website activity in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request, to protect Company or others from harm, and/or to ensure the proper operation of the Services. Company has no obligation to notify any person, including the Customer about whom information is sought, that Company has provided the information.
  15. In accordance with the Digital Millennium Copyright Act, Company has adopted a policy that provides for termination of websites hosted by Company that are found to infringe on copyrights of third parties. If a copyright holder believes that there has been a violation of his or her copyright on a website that is hosted by Company or its subsidiaries, and the copyright holder wants Company to remove the website or disable the material in question, Company will remove the website or disable the material if the copyright holder provides us with all of the following information:
    1. A signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
    2. Identification of the copyrighted work that is claimed to be infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.
    3. Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.
    4. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an electronic mail address at which such person may be contacted.
    5. A statement that the person giving the notification has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
    6. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
  16. Company may turn down or disconnect Customer's dedicated web hosting server if Company assesses that such server has become infected with a virus, worm, trojan, or other malicious code. Company will make a good faith effort to contact Customer and correct the problem before shutting down the server, however, Company reserves the right to shut down the server without notice if such problem arises.