Troubleshooting Initial Installation

First, check the lights on the DSL router. The Power light should be green. The DSL/ACT should usually be amber. The LAN lights should be amber or green.

A. If the Power light is not on, check the off/on switch at the back of the router and the electrical connection.
B. If the LAN light is off, make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL router and the Ethernet card at the back or side of your computer.
C. If the DSL/ACT light is off, make sure there are no splitters or filters on the phone cord that runs from the phone jack that the DSL service is on to the DSL port on the DSL router.

If the computer tries to dial, check your Remote Access (PPP) settings. Click on the appropriate link for your operating system: O.S. 8.1 - 9.2 - OS X.

If you cannot browse and the computer is not trying to dial, check your TCP/IP settings. Click on the appropriate link for your operating system: O.S. 8.1 - 9.2 - OS X.