Troubleshooting - Initial Installation

First, check the lights on the DSL router. The Power light should be green. The DSL/ACT should usually be amber. The LAN lights should be amber or green.

A. If the Power light is not on, check the off/on switch at the back of the router and the electrical connection.
B. If the LAN light is off, make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL router and the Ethernet card at the back or side of your computer.
C. If the DSL/ACT light is off, make sure there are no splitters or filters on the phone cord that runs from the phone jack that the DSL service is on to the DSL port on the DSL router.

The next thing to check is the configuration of your Ethernet card (also known as the Network card). Click on the appropriate link for your operating system: Windows 95 - Windows 98 - Windows Me - Windows NT - Windows 2000 - Windows XP.